Rental Application Process in Plymouth
Learn about how to apply for your new home & what to expect with your rental application process in Plymouth & surrounding areas.
Multi-Award Winning
25+ Years' Experience
Members of CTSI
Rent Paid... Guaranteed
Propertymark Regional Exec.
Our Rental Application Process
If you are a prospective tenant, and have found a property through Plymouth Homes Lettings that you would like to view, we recommend calling during our office hours to submit your rental application. Due to the high level of demand for properties, we are experiencing a large volume of enquiries for each new listing. To ensure a fair process, we pre-vet applications and will inform you if you’ve been successful in securing a viewing.
Arranging a Viewing
At Plymouth Homes Lettings, absolutely everyone and anyone can apply for a property. It is not about who applies first—it is about finding the right person for the right home, during the rental application process. We believe in matching the needs of both applicants and landlords, which is why we don’t operate on a first-come, first-served basis. This approach has earned us a strong reputation for providing a thoughtful, friendly, and efficient service.
If your application is successful, we will invite you to a viewing. Typically, each viewing lasts around 10 minutes, giving you plenty of time to explore the property and ask any questions you may have. Either Jacqui or Matt from our team will meet you at the property and guide you through the process, ensuring you are comfortable and informed. They will also be happy to answer any queries you may have about the property, or the next steps in the rental application process.
Guarantor Responsibilities
As a guarantor, you take on a significant legal responsibility for the applicant’s commitments under the Assured Shorthold Tenancy (AST) agreement. This role ensures that the landlord is financially protected in the event that the applicant is unable to meet their obligations. If the applicant encounters difficulties paying rent or causes any damage to the property, you will be required to cover those costs. For example, if rent arrears arise, you would need to settle the amount on the applicant’s behalf. While the expectation is that the applicant will repay you, your primary responsibility is to ensure the landlord is not left out of pocket.
Due to the seriousness of this commitment, we strongly recommend seeking advice from a legal professional, Citizens Advice Bureau, or Shelter if you have any concerns. It is crucial to fully understand the legal implications of becoming a guarantor before agreeing to take on this responsibility.
Further Information About the Rental Application Process
We understand you may have several questions about the rental application process in Plymouth or the surrounding areas. To offer you peace of mind, we have compiled a list of frequently asked questions. If you would like detailed information, please contact us, and we will be happy to assist.
Who can apply for properties with Plymouth Homes Lettings?
At Plymouth Homes Lettings, everyone is welcome to apply for a property. It is all about finding the right match between the applicant and the home. Whether you are new to renting or have years of experience, we encourage you to apply, and we will work with you to make sure the property is a great fit for you and the landlord.
Who will decide whether I/we are right for the property?
Once all viewings are completed, we will provide feedback to the landlord, who will then make the final decision on which applicant will be offered the property.
What happens if my application is successful?
If your application is successful, we will contact you by phone to confirm and follow up with an email outlining the next steps. At this stage, the property will be marked as ‘Let Agreed’, and the referencing and credit check process will begin. We work with Canopy, our referencing and credit check partner, to ensure a smooth and timely process. You will receive all the necessary details via email, including the link to start your referencing process.
It is important to note that all applicants must undergo full referencing, credit checks, and ‘Right to Rent’ checks before the tenancy can be finalised. This process ensures that the landlord has all the relevant information to proceed, and that all legal requirements are met.
Once the referencing and credit checks are complete, and all administrative matters have been addressed, we will finalise the move-in date. Our team will keep you informed every step of the way, ensuring a smooth transition into your new home.
To provide transparency, details about the holding deposit and tenancy deposit are available on our website. These deposits are part of securing the property and ensuring that both parties are protected throughout the tenancy.
What happens if my application is unsuccessful?
If your application is unsuccessful, we will give you a call to explain the outcome and advise you on possible next steps. We understand that this can be disappointing, but we want to help you find the right property. With your consent, we can retain your details for future listings that may be a better fit for your needs. When a new property becomes available that matches your preferences, you’ll be amongst the first to know, increasing your chances of securing the right home.
Why do we ask for a guarantor?
Landlords often request a guarantor as an additional layer of financial security. While not every tenancy requires one, a guarantor may be needed based on several factors, including the applicant’s rental history, credit rating, or income. For example, if an applicant has a limited credit history or their income does not meet the landlord’s threshold, the guarantor acts as a safeguard. The role of the guarantor is to provide the landlord with peace of mind that, should the applicant face financial difficulties, there is someone legally obligated to cover rent and property-related costs.
This added security makes landlords more confident in renting their property, knowing that the rent will be paid on time and the property will be looked after. Essentially, by agreeing to be a guarantor, you help the applicant secure their desired home while providing essential reassurance to the landlord.
Do You Need Tenants’ Insurance?
Plymouth Homes Lettings strongly recommend taking out tenants’ insurance when you move into your new home. Living in a rental property comes with its share of unforeseen events and accidents, no matter how careful you are. Common mishaps such as iron burns on the carpet, red wine spills, or other minor damages can occur. More significantly, serious incidents like fire, flood, or theft can result in substantial loss or damage to your personal belongings. It is important to understand that the landlord’s insurance policy does not cover your personal items in such events. Without tenants’ insurance, you would bear the full cost of replacing or repairing your possessions.
Tenants’ insurance provides peace of mind by protecting your belongings against a variety of risks. It can cover the cost of replacing items damaged or stolen and sometimes even offer temporary accommodation if your home becomes uninhabitable due to an insured event. This means you can focus on settling into your new home without worrying about potential financial setbacks from accidents or emergencies.
You are not required to use a specific insurance company for your tenants’ insurance. However, if you need recommendations, we can provide you with some options. One such option is Canopy, a reputable company known for comprehensive tenant insurance coverage. Alternatively, you might consider a local Plymouth-based company called Excaliber, which also offers tailored insurance solutions for tenants. By choosing an insurance provider that meets your needs, you can ensure that your time in your new home is both comfortable and secure.
What requirements need to be met to be a guarantor?
To become a guarantor, there are specific criteria you need to meet. Firstly, you must be a UK citizen, ideally a relative of the applicant. This close relationship ensures that you are someone the applicant can trust and rely on during the tenancy.
You must also meet one of the following financial conditions:
- Be in employment with an income that is typically three times the monthly rent. This ensures that you have the financial means to cover rent payments if necessary.
- Be a homeowner with sufficient savings to cover any potential liabilities that arise during the tenancy.
- If you are retired, we take into consideration your income, homeownership, and savings. The referencing and credit check provider will evaluate these factors to determine if you meet the requirements to act as a guarantor. You can also use our Rent Affordability Calculator to check if your financial situation aligns with the requirements for being a guarantor.
Agreeing to Become a Guarantor
Once you have agreed to become a guarantor for an applicant who has successfully found their new home through Plymouth Homes Lettings, we will provide you with a standard copy of the tenancy agreement in advance. This allows you to review the terms and conditions that you’ll be guaranteeing and gives you a clear understanding of your responsibilities.
You will also receive a link to our referencing and credit check partner, Canopy, who will facilitate the referencing process. Our team is available to assist you with any questions you may have during this time. We understand that agreeing to be a guarantor can feel overwhelming, so we aim to provide clear communication and support to guide you through the process.
If I agree to become a guarantor for a tenant, how long is the duration of my responsibility?
Your commitment as a guarantor extends for the entire duration of the tenancy, meaning that your legal responsibility continues until the tenancy is officially terminated, and the applicant has moved out. If the tenancy is renewed or extended, your role as guarantor may also be extended, so it is important to be aware of this potential long-term obligation. Additionally, you could be liable for any damages that exceed the amount of the security deposit, either during the tenancy or after the tenant vacates the property.
What is the Plymouth Homes Lettings rent arrears policy?
At Plymouth Homes Lettings, we have a strict and transparent policy for dealing with rent arrears. Our approach is designed to identify any issues as early as possible, ensuring that guarantors are notified – allowing us to voice our concern in a bid to manage the situation to everybody’s satisfaction. This proactive communication helps avoid long-term issues and allows us to work together to resolve any financial difficulties that arise.
We recognise that unexpected financial situations can occur, and when they do, our team is committed to working closely with the applicant, landlord, and guarantor to find a solution. Our goal is to ensure that the tenancy continues smoothly, while also providing the support needed to address any issues that might arise during the tenancy.
By becoming a guarantor with Plymouth Homes Lettings, you are part of a process that prioritises transparency, fairness, and communication for all parties involved.
How Do You Register with Posidacious?
You will receive a username and password to log into our online communication and repairs system to report any maintenance issues or ask questions about your home. This system is excellent; you will soon realise it is the most efficient way to communicate with us.
Ready to Rent with Plymouth Homes Lettings?
If you have chosen a property and would like to start the rental application process with Plymouth Homes Lettings, contact us today.
